We accept payment via Visa, Mastercard, American Express, Google Pay, PayPal, Union Pay and GrabPay.

We accept payment via Visa, Mastercard, American Express, Google Pay, PayPal, Union Pay and GrabPay.

What payment options do you accept?

If you suspect that you have been charged twice for the same order, please reach out to us at hello@mykydra.com with the following information:. Our team will assist you and refund you accordingly if any duplicate transactions have occurred.

If you suspect that you have been charged twice for the same order, please reach out to us at <a href="mailto:hello@mykydra.com">hello@mykydra.com</a> with the following information:<ul><li style="font-family: Inter; font-size: 14px;">Order number</li><li style="font-family: Inter; font-size: 14px;">Screenshot of the duplicate transactions&#xA0;</li></ul>Our team will assist you and refund you accordingly if any duplicate transactions have occurred.&#xA0;

I think I've been charged twice for the same order!

Need help? Drop us an email and we will get back to you within 3 business days.

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KYDRA

Payment

What is your Return & Exchange Policy?

Can I exchange or return a sale item?

I want to exchange for another size/colour, but it's out of stock!

I received a defective item, how do I request for an exchange?

Returns & Exchanges

Understanding delivery options and estimated delivery times for your order

Can I schedule a specific date and time for my delivery?

Can I receive my order tomorrow if I made a purchase today?

Can I pick up my online order or reserve items at the store?

Can I make changes to my order after placing it?

Can I cancel my order?

What if I haven't received my confirmation email?

What should I do if there are incorrect or missing items in my order?

Orders & Delivery

What is the KYDRA Rewards Programme?

How do I sign up for the KYDRA Rewards Programme?

What are KYDRA Points?

How long does it take for my KYDRA Points take to reflect, after a purchase?

How do I check my KYDRA Points?

Will my KYDRA Points expire?

How do I redeem my KYDRA Points?

Will my redeemed KYDRA Rewards expire?

Why can't I redeem my KYDRA Rewards code during check-out?

Help! I've accidentally redeemed a KYDRA Reward!

How do I refer a friend?

Can I combine KYDRA Points from multiple accounts into a single account?

KYDRA Rewards

What if the item I want is sold out? Can I request for restocks?

Is there a size guide available?

What if I am in between two sizes?

Products & Sizing

Do you offer physical gift cards?

Can I use multiple e-Gift Cards on a single purchase?

How can I use my gift card?

Can I send the e-Gift Card directly to the recipient?

How long is the e-Gift Card valid for?

Can I extend the validity of an expired e-Gift Card?

e-Gift Cards

Do you have a physical retail store?

Retail Store

Do you offer any discounts?

Can I use more than one discount code on an order?

My discount code Isn't working. What should I do?

Discounts