For online purchases, we offer a 30-day exchange window for most items, excluding gift cards, sale items, and items bought using a discount code. For eligible exchanges, please follow these steps:. *Note that exchanges can only be processed at our re
At KYDRA, we strive for your complete satisfaction. However, it's crucial to understand our exchange and return policy, particularly for sale items:. Our policy is in place because sale and promotional items are often limited in quantity and offered
We understand the frustration of wanting an exchange when the desired size or color is unavailable. At KYDRA, we aim to provide solutions that ensure your satisfaction:. Please remember to initiate all exchanges through our Return and Exchange portal
We're sorry to hear that you've received a defective item, and we sincerely apologize for any inconvenience this may have caused. Please follow these steps to request an exchange:. Please note that requests for exchanges due to defects must be made w